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REASONS FOR RESTRUCTURING OF I.T. DEPARTMENT |
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The process of tax reforms initiated in early nineties brought about extensive changes in all major taxes levied by the Central Government. The impact of these changes was dramatic in the case of Direct taxes. As a result of these changes, the share of Direct taxes in gross revenues of Central Government rose steeply from 18% in 1990-91 to 29% in 1997-98. The share of Direct taxes to GDP also rose significantly from 2.1% to 3.4% during the same period. The collections also recorded phenomenal growth. Today, Direct taxes collections are over 55,000 crores as against only 10,000crores in the early nineties. |
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The number of taxpayers also have increased from 80 lacs in the early nineties to about 50 lacs today. |
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The far-reaching changes led to exponential increase in the volume of work hitherto handled by the Department. This created certain problems in key areas of the functioning of the Department. Some of these pressing problems were: |
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Mounting arrears of work: Pendency of I. T assessments from 14 1acs in 1986-87 to 98 1acs in 1998-99 . |
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Increasing number of stop filers: From I5 lacs in 1986-87 to 72 lacs in 1999 -00 |
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Increase in delinquent taxpayers: Arrears of taxes from 3475 crores in 1986-87 to 44,140 crores in 1998-99. |
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Unwieldy span of control: Taxpayers per CIT have increased from 84000 in 1997 to 1,65,000 as on 31.3.2000. |
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Increase in interest payment for delayed refund: Average delay in issue of refund has increased from eight months in I997 -98 to over one year as on today. |
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Inoperative manual system |
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Poor career management and promotion prospects resulting in demoralisation. |
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The complexity and magnitude of the above problems are obvious. The Restructuring proposal is an attempt to address these problems by trying to improve efficiency and effectiveness of direct tax administration through induction of technology |
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Strategy |
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| The Restructuring proposal seeks to address the emerging problems through : | |
| Functional Specilisation | |
| Rightsizing of work | |
| Induction of technology | |
| Redeployment of redundancy | |
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The Proposal |
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| Functional Specialisation | |
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Three separate functional units at Range level: - |
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Assessment Unit: The Assessment Unit would be divided into Circle & Wards. The Circle would be headed by DCIT / ACIT and the Wards by the Income tax Officers. They will all be directly accountable to the Additional CIT /Jt. CIT of the Range. |
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These Officers would exclusively do assessments only and would not be required to perform the functions of Collection,Recovery and Refund of taxes. The assignmcnt of the jurisdictions betwcen DCIT / ACIT and ITO would be based on the investigation, potential of cases reflected by the investigation score assigned to the case. Till this is feasible, DCIT/ACIT would be assigned search & seizure cases and other bigger, complicated cases of the Range. |
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Collection Unit- The Collection Unit would be headed by a TRO, who
along with the complement of staff, would perform the functions of collection, recovery,
refund of taxes, monitoring TDS collections and issuance of clearance certificates. The |
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Record Keeping Unit: -The Record Keeping Units would comprise a
centralized record room where all the record of the range would be stored/arranged
according to their PAN. These Units will be managed by OS,TA and Record
Assistants. |
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Once the tax returns are filed, it will be dealt with by the Assessment Unit for further necessary actions. |
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The Commissioners of Income Tax will be assisted by a DCIT and an ITO to
perform the staff functions of a Commissionerate. They will be designated as DCIT (Hq.)
and ITO, (Technical) and will perform the functions relating to legal personnel
management, tax payer information and assistance, management control and
general. |
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Officer and Staff Strength of a ModeI Commissionerate |
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Income Tax Officer |
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| SI.No. | Designations | Ranges | Dy.Commissioner | Officer | Others | Total | ||
| Headquarter | Technical | |||||||
| 1. | Commisioner of Income-Tax | 1 | 1 | |||||
| 2. | Addl./Jt Commissioner | 3 | 3 | |||||
| 3. | Dy./Asst. Commissioner | 3 | 1 | 4 | ||||
| 4. | Income Tax Officer | 12 | 1 | 13 | ||||
| 5. | Tax Recovery Officer | 3 | 3 | |||||
| 6. | Inspector | 27 | 1 | 28 | ||||
| 7. | Administrative Officer | 1 | 1 | |||||
| 8. | Superintendent | 3 | 1 | 1 | 5 | |||
| 9. | Senior Tax Assistant | 24 | 2 | 2 | 28 | |||
| 10. | Tax Assistant | 30 | 30 | |||||
| 11. | Sr.PA | 1 | 1 | |||||
| 12. | Steno I | 3 | 3 | |||||
| 13. | Steno II | 7.65 | 1 | 8.65 | ||||
| 14. | Steno III | 1 | 1 | 2 | ||||
| 15. | Notice Server | 9 | 9 | |||||
| 16. | Draftary | 12 | 12 | |||||
| 136.65 | 7 | 5 | 3 | 151.65 | ||||
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Audit-In the new computerised scenario there would not be any scope for mistakes except those relating to legal interpretations. These would also be minimized on account of closer supervision by the Addl. Joint Commissioner of Income Tax.Hence, the separate internal audit units are proposed to be abolished. However the internal audit functions would performed on a 'chain' basis.For example the audit of range I would performed by officers of Range-II, that of Range-Il by Range-llI and so on. Under the new structure, 4500 officers in the Ranges across the country would also perform the audit function along with their other functions. |
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ITAT - At present there are 38 benches of the Income Tax Appellate Tribunal spread all over the country. The Department will henceforth be represented by one Commissioner and two additional/Joint Commissioner for each bench. |
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Rightsizing of workload |
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| Commissioner's | ||||||||
| Jurisdiction: 100,000 taxpayers | ||||||||
| Support: 160 personnel | ||||||||
| Organization: 3 ranges | ||||||||
| Better control and supervision | ||||||||
| Improved service to taxpayer | ||||||||
| Similar right sizing at all other levels | ||||||||
| Quick disposal of appeals | ||||||||
| Appeals to be disposed off in six months | ||||||||
| Expected immediate gains: | ||||||||
| Repetitive additions preempted | ||||||||
| Early recovery of taxes | ||||||||
| Lower lnterest burden on refunds | ||||||||
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Induction of Technology |
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| Means | ||||||||
| Train and work on computers | ||||||||
| Reengineer business processes | ||||||||
| "Crash" existing computerisation plans | ||||||||
| Manage associated change | ||||||||
| For service to taxpayers | |
| Better record management | |
| Process returns on computers | |
| Forms on web site | |
| PAN - allot online | |
| For improving compliance | |
| Collection and collation of large volumes of information | |
| Use of third party information | |
| Manage areas of non-compliance such as stop filers & non-filers | |
| PAN - a tool for effective compliance | |
| What does this proposal do ? | |
| Pave way for induction of technology | |
| Acceptance by all sections | |
| Restructuring to absorb redundancy | |
| Even when technology is not in place | |
| Manageable work units | |
| Functional specialisation | |
| Approval by the Cabinet | |
| Approval to restructuring is subject to: | |
| MOU for increased revenue generation | |
| Higher accountability towards taxpayers | |
| Use of technology by the department | |
| Present status | |
| 1. | Implementation Cell headed by Shri N Mishra DIT (O & MS) as Convener has already been constituted .The mandate of the Cell is to implement the decision of the Cabinet . |
| 2. | The staff unions have called off their non-cooperation with computerization and have resolved to fully cooperate in implementation of the Restructuring proposals. |
| 3. | CCITs have nominated Facilitator of Change (FOC) to coordinate and implement restructuring in their regions. A three day workshop for FOCs has also been organised at NADT, Nagpur. |
| 4. | The implementation Cell has set up various Groups to attend to various aspects related to implementation of restructuring proposals. |
| Present status in West Bengal: | |
| 1. | The proposal for restructuring with regard to manpower, jurisdiction and infrastructural requirements has already been sent to thc Implementation cell. |
| 2. | The Infrastructure Committee and Jurisdiction Committee have also been constituted by CCIT, Calcutta. |
| 3. | The training programme to train the LDCs in computer skills has also been chalked out and will be implemented shortly. On completion of this training programme the LDCs will be required to pass a test following which they will be absorbed as Tax Assistants. The first batch will start their training at the DTRTI. From the Ist week of January 2001 the training will be conducted simultaneously at the DTRTI and the Multipurpose hall. The training at the Multipurpose hall will be given by Officers/Staff nominated by CClT. CITs are requested to ensure that these Officers/Staff members carry out their assignment of giving training on the designated dates without fail. The roster has also been prepared. CIT s are also requested to ensure attendance and punctuality of the LDCs for the training programme. The training will be for 3 day's. |
| 4. | A seminar on Management of Change is going to be organised at DTRTI
for Coordinators nominated by FOC, West Bengal. The Coordinators will be briefed on various aspects of the restructuring proposal and will be given the task of disseminating thc information to all levels of Officers/ Staff in West Bengal. The Coordinators have been nominated building wise. |
| What is our role | |
| 1. | Paradigm shift . |
| 2. | Encourage use of technology . |
| 3. | Ownership of change. |
| 4. | Provide leadership to department. |
| 5. | Build and support a dedicated team. |
| 6. | Ensure deadlines are met. |
| Action plan Upto to 3I/03/200l | |
| 1. | To identify stop filers and issue notices u/s 142(1) to them after updating the Blue Books . |
| 2. | To complete capturing of data in the ADCR and to make IRLA functional. |
| 3. | To improve tax payer's service by prompt issue of refunds, giving of appeal effects and disposing of rectification petition . |
| 4. | To liquidate pendency in Salary Charges by 31-03-2001 so that we can switch over smoothly to the new system. |
| What will be there from 1-4-2001. | |
| 1. | Change in jurisdiction . |
| 2. | New Record Management System . |
| 3. | Extensive use of computers. |
| Citizen's Charter | |
| A declaration of our Commitment to excellence in our service to taxpayers, by being | |
| Fair | |
| Helpful | |
| Efficient | |
| Direct Taxes Vision 2005 | |
| Realize maximum resource for the nation through | |
| Compliance with direct tax laws | |
| Strict enforcemcnt | |
| Caring taxpayers service | |